Politique de remboursement

REFUND POLICY

Last updated: June 2026

At JUBO GLOBAL CROSS-BORDER LIMITED, customer satisfaction is important to us. If you experience any issues with your order, please contact our support team and we will do our best to assist you.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return, items must:

• Be unused and in their original condition

• Be returned in the original packaging whenever possible

• Include proof of purchase or order confirmation

Before returning any item, customers must contact our support team for return authorization.

To initiate a return request, please contact:

Email: roloholtzman2760@outlook.com

Unauthorized returns may not be accepted.

Return Process

Once your return request has been reviewed and approved, our customer support team will provide instructions regarding the return procedure.

Please do not send items back without first contacting customer support.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If you receive:

• A damaged item

• A defective item

• An incorrect item

Please contact us as soon as possible after delivery.

We may request photographs or additional information to help evaluate the issue and determine an appropriate resolution.

Non-Returnable Items

The following items may not be eligible for return:

• Personalized or customized products

• Special order items

• Clearance or promotional sale items

• Gift cards

If you are unsure whether your item qualifies for return, please contact our support team before submitting a request.

Exchanges

We do not offer direct product exchanges.

If you wish to receive a different item, please request a return for the original product and place a new order separately after approval.

European Union Customers

For orders shipped to countries within the European Union, customers may have the right to cancel or return eligible purchases within 14 days of receipt in accordance with applicable consumer protection laws.

Returned products must remain unused, in original condition, and accompanied by proof of purchase.

Refunds

Once a returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, refunds will be issued to the original payment method used during checkout.

Refunds are typically processed within 5–10 business days after approval. Processing times may vary depending on your payment provider, bank, or card issuer.

Contact Information

JUBO GLOBAL CROSS-BORDER LIMITED

Email: roloholtzman2760@outlook.com

Customer support inquiries are generally responded to within 1–2 business days.